TheOfficialMerchStore

TheOfficialMerchStore

Velvette

Season 2 Merch
Made for Over­lords

Season 2 Merch
Made for Over­lords

The future of Hell belongs to you. Season Two of Hazbin Hotel is coming soon.

Preorder the package of your choice and you'll get exclusive merch only available during this presale plus early access to Season Two Trading Cards.

You don't want to miss out, TRUST US!

Ulti
mate

Deluxe

Essential

FAQs

What payment methods do you accept?

We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, PayPal, and Google Pay. Payment must be successfully completed before we can process your order.

I didn't get a confirmation email. What do I do?

Email us at shop@hazbinhotel.com. It’s possible your payment was not successfully processed, one of the items in your cart is out of stock, or there was an issue with your email address.

What do I do if I have another question or issue?

Email us at shop@hazbinhotel.com. Please include your order number in the subject line if you have one.

Can I cancel my order?

We can cancel your order as long as it hasn’t already shipped. If you would like to make a change, please email us as soon as possible at shop@hazbinhotel.com and include your order number in the subject line.

Can I exchange or return my order?

We do not accept exchanges or returns, this applies to apparel or any other products. If you have an issue with your order, please email us as soon as possible at shop@hazbinhotel.com, and include your order number in the subject line, and we will try out best to find a solution.

How long does the refund take to process?

It usually takes 5 to 10 business days for a refund to be credited back to your account. We can only issue a refund to the original payment method.